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Repair & Warranty Policy

Repair Policy

  • Montbell is proud of the products we produce, however, regardless of how careful you are, normal wear and tear and accidents occur damaging your favorite gear. Montbell will be happy to repair them at a reasonable rate. If Montbell inspects and acknowledges a damage caused by manufacturing defect, Montbell will repair or replace the product under our warranty policy. For customers residing in Switzerland, please expect a 6-8 week turn around. For international customers, please expect a 8-10 week turn around. Please make sure all items are clean. Any dirty items returned for repair may be refused or subject to mandatory cleaning fee.

    If you would like to send an item back for Repair or Warranty, please download the required form.

  • Returning within Switzerland

    1. Provide a completed copy of Repair Request Form.
    2. Product(s) must be clean.
    3. Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.
  • Returning from outside of Switzerland
    1. Provide a completed copy of Repair Request Form.
    2. Product(s) must be clean.
    3. Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.
  • Shipping Method:

    *Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.
    Pack and seal your return securely, and include a completed Repair form.

    *Montbell is not responsible for returns lost while in transit. We recommend that you consider insuring each item and shipping your package via a courier with tracking capabilities.

    *Please note that shipping charges for products returned are not refundable.

Shipping Address:

  • Repair in Switzerland

    *All transactions will be in CHF

    Repair Department
    MONT-BELL (SUISSE) SA
    Dorfstrasse 107, 3818 Grindelwald, Switzerland

  • Repair in Japan

    *All transactions will be in JPY (Japanese Yen)

    Repair Department
    Montbell Co., Ltd.
    2-2-2 Shinmachi, Nishi-ku,
    Osaka, OSAKA 550-0013
    JAPAN

Warranty Policy

  • What Montbell's Warranty Covers

    Montbell's warranty covers all defects in materials and workmanship to the original owner for the lifetime of the product. If Montbell inspects and acknowledges a damage caused by manufacturing defect, Montbell will repair or replace the product under our warranty policy. This warranty does not cover damage(s) caused by accident, improper care, negligence, alterations, or normal wear and tear. Damage(s) not covered under warranty will be repaired at a reasonable rate. Please expect 2-4 week turn around. Please make sure all items are clean. Any dirty items returned for repair may be refused and or subject to a mandatory cleaning fee.

    If you would like to send an item for inspection, please download the required form and follow the instructions.

  • Returning within Switzerland
    1. Provide a completed copy of Repair Request Form.
    2. Product(s) must be clean.
    3. Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.
  • Returning from outside of Switzerland
    1. A copy of Warranty & Repair Form.
    2. Product(s) must be clean.
    3. Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.
  • Shipping Method:

    *Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.

    Pack and seal your return securely, and include a completed Warranty & Repair form.

    *Montbell is not responsible for returns lost while in transit. We recommend that you consider insuring each item and shipping your package via a courier with tracking capabilities.
    *Please note that shipping charges for products returned are not refundable.

  • Return Address:

    Warranty & Repair Department
    MONT-BELL (SUISSE) SA
    Dorfstrasse 107, 3818 Grindelwald, Switzerland