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Frequently Asked Questions

Problems with the Site

Why does the size I selected disappear when I change the color for an item?
If you change the color for an item and we don't have that color/size in stock, your size selection will disappear and you will need to reselect the size.

Payment Information

What payment method do you accept?

Our website currently accepts;

  • Visa
  • MasterCard
  • Visa Debit
  • Visa Electron
  • MasterCard Debit

Shipping Information

Are Holiday Shipments Available?

Orders are not processed at our Distribution Center on the following Holidays:

  • New Year's Day
  • Easter Holidays
  • Ascension Day
  • Whit Sunday
  • Swiss National Day (Aug 1) Day
  • Christmas
What Shipping methods do you use?

Swiss Post

  • Please note that shipping methods may change without prior notification.
Which countries do you ship to?

We will ship to within Switzerland only.
For Europe, please click here.
For other countries, please click here for the Montbell America website or click here for Montbell Japan webisite, both ship to over 100 countries.

For the following countries, please contact our local partners;
Hong Kong : Montbell Hong Kong
Korea : MBK Corporation Co., Ltd.
Taiwan : Montbell Taiwan
Australia : Larry Adler Ski & Outdoor
Singapore : X-Boundaries

What should I do if an item in my cart cannot be shipped to my country?

Once you have proceeded to Check Out and have filled out the Billing & Shipping Information, the webpage will highlight any items that cannot be shipped. Please reduce the highlighted quantity to zero, and click the update button.
Your order detail will be updated accordingly.

What are Montbell's shipping policy & rate quotes?
Please click here to check our shipping policy & rates.

Montbell Club

What is the Montbell Club, how do I become a member?
You can become a Montbell Club Member simply by making a purchase via the Montbell online store or at a Montbell Flagship store. By becoming a Montbell Club Member, you will be eligible to accumulate points with every purchase, and then redeem points towards product discounts on future purchases. Montbell Club Members may also be eligible to receive email newsletters, and information regarding upcoming Montbell events.

Purchasing Information

How do I contact Montbell?
Please choose corporate or consumer.
What is Montbell's warranty & repair policy?
Please click here to check our warranty & repair policy.
What is Montbell's guarantee?
Please click here to check our guarantee.
What is Montbell's return & exchange policy?
Please click here to check our return & exchange policy.
Why do I see Western and Asian sized items online?
Please visit our About Us section to learn more about Montbell. Montbell is globally based in Osaka Japan, and nationally in Grindelwald Switzerland. Each season Montbell Swiss strives to develop and offer the finest lightweight clothing and equipment available. In addition to our nationally distributed Western line, we also import a variety of Asian sized items in limited numbers. The majority of these specialty items are featured within our Grindelwald Switzerland flagship store and some of these items are also available online. Please note Asian sized items fit differently, please carefully review the Asian sizing chart or contact customer service if you are in need of sizing assistance. Unfortunately it is not possible to special order items from Japan.
How do I know what size I need?
Each item's online description will also contain the appropriate sizing chart for that item. Please click here to view our sizing chart.
How do I apply to Montbell's Professional Purchase Program?
Click here to apply to our Professional Purchase Program.
Can I have my Down jacket or sleeping bag over-filled?
No. At this time, Montbell does not offer custom work or alterations.
Do you offer custom sizing or alterations?
No. At this time, Montbell does not offer custom work or alterations.