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Privacy Policy

General Policy

Your privacy as a Montbell customer is important to us. As an ethical outdoor company we respect your rights and information. Shopping online with Montbell is a secure and efficient source for high quality Ultra-Light clothing and equipment.

Information Collected

Your information will never be shared or sold to other companies or organizations except as permitted or required by law.

As a customer at montbell.com we collect only the necessary information to process your order efficiently. In completing the shipping form you provide us with the necessary information. This includes contact and shipping information (billing and shipping addresses, phone number, and email address), and financial information (credit card).

All information given to us may be combined with demographic or purchasing history to provide our company with more accurate marketing information.

We use cookies to make web navigation easier. A "cookie" is a small text file that a web site can place on your computer's hard drive, for example, to make it possible for you to use an online "shopping cart" to keep track of items you wish to purchase, or to collect information about your activities on the site.

Your Email Address

We request your email address in the ordering process so we can provide you with order confirmation and tracking information. This also allows us to inform you of any potential changes that may affect availability, or shipping information. Providing your email address is not required, although we request that you provide it to help us improve our overall customer service.

We will send you a newsletters with information about Montbell culture and events. The newsletter may include new product announcements, product reviews, event calendars for our flagship stores, feature articles, and environmental issues.

Your Physical Address

We will use your physical address to send you products and special notices. We respect your information and will only send mailings out in extremely limited numbers and frequency. We will not share your information with other organizations or companies.

Removing or updating your personal information
If you receive duplicate information, wish to update you address, or wish to be removed from our mailing list, please click on edit my personal information, or contact our customer service departments at cs-mbs@montbell.com explaining your requests in detail.

Montbell Club

If you wish to join, or learn more about becoming a Montbell Club member please click on becoming a Montbell Club member.