Home / Customer Service / Shipping Policy

Shipping Policy

Frequently Asked Questions

About Holiday Shipments

Are Holiday Shipments Available?

Orders are not processed at our Distribution Center on the following Holidays:

  • New Year's Day
  • Easter Holidays
  • Ascension Day
  • Whit Sunday
  • Swiss National Day
  • Christmas

About Shipping Method

What Shipping methods do you use?

Swiss Post

  • Please note that shipping methods may change without prior notification.

About Shipping limitations

Which countries do you ship to?

We will ship to within Switzerland only.
For Europe, please click here.
For other countries, please click here for the Montbell America website or click here for Montbell Japan website, both ship to over 100 countries.

For the following countries, please contact our local partners;
Hong Kong : Montbell Hong Kong
Korea : MBK Corporation Co., Ltd.
Taiwan : Montbell Taiwan
Australia : Larry Adler Ski & Outdoor
Singapore : X-Boundaries

What should I do if an item in my cart cannot be shipped to my country?
Once you have proceeded to Check Out and have filled out the Billing & Shipping Information, the webpage will highlight any items that cannot be shipped. Please reduce the highlighted quantity to zero, and click the update button.
Your order detail will be updated accordingly.

About Shipping Rates

What are Montbell's shipping policy & rate quotes?
Please click here to check our shipping policy & rates.

Shipping Information

Payment Information

Our website currently accepts

  • Visa
  • MasterCard
  • Visa Debit
  • Visa Electron
  • MasterCard Debit
  • Pay-in Slip, Paypal, Bank Wire Transfers, and any other payment methods are not available at this time.

Sales Tax

Montbell collects and remits sales tax in all applicable regions. If the destination regions imposes a sales tax we will collect and remit as instructed by the government.

  • By placing an order with Montbell the customer agrees and gives rights to Montbell to charge duties, taxes, broker fees and customs fees to the customer's credit card if the customer does not pay these fees upon receipt of packages.

Shipping Rates

  • Free Standard Shipping on all orders over CHF50.
Order Amount Standard Service
Up to CHF49.99 CHF7.00
CHF50 and over FREE
  • Free Shipping on all orders over CHF50 within Switzerland.

Holiday Shipments

Orders are not processed at our Distribution Center on the following Holidays:

  • New Year's Day
  • Easter Holidays
  • Ascension Day
  • Whit Sunday
  • Swiss National Day
  • Christmas

Shipping method

Swiss Post

  • Please note that shipping methods may change without prior notification.

Shipping Notifications

For each shipment, an E-mail with parcel tracking numbers will be sent either from Montbell or the Shipping company.

  • Notifications from Montbell will be sent from Montbell.com
  • Please note that in some cases, these e-mails maybe filtered as spam mail. In such cases, please contact our customer service department;

MONT-BELL SUISSE E-mail:
cs-mbs@montbell.com

Free Shipping

Free Shipping on all orders over CHF50 within Switzerland.

Backorders / Preorders

Backorders/Preorders are not available at this time.

Cancellations

Once you proceed to checkout, your order will be processed within 1-2 business days.
If you would like to make a cancellation, please contact our customer service department;

MONT-BELL (SUISSE) SA
E-mail : cs-mbs@montbell.com
  • Please note that in some cases, your order may already be processed and shipped before we are able to cancel.

To cancel an order after receiving the product.
Please use the Return & Exchange Form and follow the Return & Exchange process.

Preparation

  1. Provide a copy of your Receipt (Packing List)
  2. Provide a completed copy of the Return & Exchange Form.
    • If you have lost your Return & Exchange Form, please download the form.
  3. Product(s) must be unused and in its original condition with the hangtags still attached.
  4. Use a prepaid and traceable form of shipping; "Collect On Delivery" returns will not be accepted.
    • If you do not have the original purchase documentation, or if you have any questions regarding the return process, please contact our Customer Service Department cs-mbs@montbell.com.

Gift Bag & Message Card

Add that extra something with a MontBell gift bag! Each gift bag is CHF5.00.

  • Free message card available for customers who select our gift bag service.
  • These 100% cotton bags can be reused.

To choose Gift Bag & Card options
At Checkout, click on the "GIFT OPTION" button.
You will be able to choose gift bag options and personalize your message card.

Gift Bag Options:
CHF5.00 per Gift Bag

Message Card:
Maximum 130 characters.